Refund Policy

This website govisa.app is operated by:

• Name: Ecommerce Lion Limited 77084475
• Address: rm 409, beverley comm centre, 87-105 chatham rd south, tsim sha tsui

1. General

govisa.app provides consulting related services for travelers exploring various destinations.

At GoVisa, our goal is to provide high-quality service and ensure customer satisfaction. If you are not completely satisfied, we want to hear from you so we can address any issues directly and efficiently. 

2.  Refund Policy 

We are committed to working with you to resolve any issues and ensure everyone is satisfied with our service. If you're not happy and would like a refund, please don’t hesitate to contact us right away—we’re here to help!

2.1 Refund Eligibility

Service Non-Delivery: 

• If you do not receive your visa within 6 business days from the date you submit all the required documentation to us, you are eligible for a full refund.
• If the government does not allow visa applications to be submitted due to the entry date being too far in the future, we will inform you and proceed with the application as soon as the government system allows. Delays caused by these restrictions do not qualify for refunds.

Technical Issues:

• If technical issues prevent you from accessing or downloading your visa, and these issues cannot be resolved within a reasonable period, you are eligible for a refund.

Personal Issues:

• Other personal reasons, such as trip cancellations or other motives, are usually approved for a refund as long as the application has not been fully submitted. Please contact us through our support center or email us at [email protected] before reaching out to your card issuer, and we will assist you promptly.

If you contact your card issuer directly to initiate a chargeback without first reaching out to us, we kindly inform you that we’ll need to dispute the chargeback regardless of the circumstances outlined above. Our team is here to assist you, and we encourage you to contact our support team first so we can resolve the issue quickly and smoothly.

Contact us using Contact Form

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Violation of Terms: If you violate our terms of service or engage in fraudulent activities, no refund will be issued.
• Chargebacks Without Prior Contact: If you initiate a chargeback with your card issuer without first contacting us to resolve the issue, we will not process a refund, regardless of the circumstances. We kindly encourage you to reach out to our support team first at [email protected] or via our contact form, as we are here to assist you and resolve any concerns amicably. 

4. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to our customer support team at [email protected] or use the contact form with your application details and the reason for your refund request.
2. Review Process: Our team will review your request and respond within a few hours.
3. Approval: If your refund is approved, we will process the refund to your original method of payment within 24h.

5. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at:

- Email: [email protected]

- Contact us using Contact Form

By using this website, you agree to this refund policy. We reserve the right to modify this policy at any time. Any changes to the policy will be posted on this page.

Please note: Once the visa application has been submitted to the relevant government authorities, any government fees are non-refundable under any circumstances. 

Thank you for your understanding and cooperation.